Orders & Returns
Certain products are marked as ‘In Stock’ on our product pages, while others simply state ‘Order Now’. We aim to keep all of our standard products in stock and available for a 3-7 day dispatch from our warehouse.
If an item is not available for a 3-7 day dispatch from our warehouse, it is listed as ‘Order Now’. This means that the item is available to order with our supplier and will take between 12-16 weeks to arrive with us. However, please allow extra time as delivery times may be extended for reasons beyond our control. If you’re unsure or would like to know the exact arrival date of any item, just pop us an email [email protected]
You can cancel or change your ‘standard’ product order up to 48 hours after placing the order. Orders cancelled or changed after dispatch may incur additional delivery/restocking charges. If you have placed an order for an item that is not in stock or a custom colour, please note it is a unique and special item and your automatic right to return lapses. At our discretion we may accept the return, with a restocking fee of 20%. Please see our T&C’s for full details.
If you are not happy in any way with one of our products, or if you simply change your mind, we will happily accept the return within 14 days of delivery for a full refund or exchange (excluding delivery). The returned item will need to be in its original packaging in an unused, saleable condition. There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery.
It will be your responsibility to package and arrange the return of any order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Credit will be for cost of item only and will not include any delivery fees paid upon purchase. Return freight is to be booked
Our 14 day change of mind return policy does not include our sale items, so please be mindful when making your purchase decision.
LATE OR MISSING REFUNDS
If you haven’t received a refund within 5 days of us notifying you, first check your bank account again. Then contact your financial company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]